Refund Policy
Last updated: November 2026
We want every student to start their course with confidence. This policy explains when refunds are available and how to request one.
Before your course starts
If you change your mind before your course account has been set up, you can request a full refund.
If we can’t accept your registration
If we can’t accept your registration, for example because a prerequisite isn’t met and there’s no suitable alternative course, we’ll refund your payment in full.
After your course has started
Once your course account has been set up and you have access to the course, work has already begun on your registration. Refund requests after this point are reviewed case by case. A partial refund may be offered if you haven’t submitted any work.
When a refund is not available
- after you have submitted assignments for marking
- after a final mark has been issued
- if a student is removed from a course for breaking our Academic Integrity Policy or Terms of Use
Switching courses
Registered for the wrong course? Contact us as soon as possible. If you haven’t submitted any work, we’ll move you to the right course instead of processing a refund. If the new course has a different fee, we’ll charge or refund the difference.
How to request a refund
Email tnvsinfo@gmail.com with the subject line “Refund request” and include:
- the student’s name
- the course code (for example, ENG4U)
- your registration reference number (in your confirmation email)
- the reason for your request
We’ll reply within 5 business days.
How refunds are paid
Approved refunds go back to the original payment method. Depending on your bank or card provider, it can take 5 to 10 business days for the money to appear.
Contact us
Questions about refunds? Email us at tnvsinfo@gmail.com.
